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Frequently Asked Questions

• How do I access MyHealth?

  Visit the MyHealth login page at myhealth.lhs.org or through the MyChart app. If you haven't registered yet you can request an activation code and sign up online.

• How can I schedule appointments through MyHealth?

  Once logged in navigate to the appointment section to view available slots. Select the date and time that works best for you. You can also cancel or reschedule appointments as needed.

• Can I update my child’s information through MyHealth?

  Yes, you can update your child's address, phone number, and insurance details through the MyHealth profile section.

• How do I request medication refills through MyHealth?

  In the prescription section select the medication and specify the quantity needed. Our team will review and process your request within 24–72 hours.

• Can I update insurance information through MyHealth?

  Yes, update your child's insurance information through the MyHealth profile section to ensure smooth processing of claims and payments.

• How do I view my child’s immunization records on MyHealth?

  Immunization records are available in the health records section of MyHealth. You can view a complete list of your child's vaccinations including dates and vaccine types.

• How can I set up payment options through MyHealth?

  Navigate to the billing section to securely add payment methods, view billing statements, and make payments online.

• Is MyHealth secure?

  Yes, MyHealth uses robust encryption and authentication to keep your child's health information confidential and secure. Your data is only accessible to authorized individuals involved in your child's care.

• Can I communicate with my child’s healthcare provider through MyHealth?

  Yes, MyHealth offers secure messaging so you can ask non-urgent medical questions, request refills, and receive timely responses from your care team within 24–72 hours.

• How do I troubleshoot issues with MyHealth?

  If you encounter technical issues, call your nearest clinic location and ask to speak with a scheduling team member who can assist you.

• What visit types can I book online?

  You can book Well-Child/Sports Physical, Same-Day, and Office Visits online through MyHealth, no app required. Virtual visits are also available for sick and problem visits.

• Can I book online if my child is under 2 months?

  No, for patients younger than 2 months please call your nearest location directly to schedule.

• Do well-child visits have to be in-person?

  Yes, well-child checkups and physicals must be scheduled as in-clinic visits to meet insurance requirements. Virtual visits are available for illness and problem visits.

• What is your no-show/late cancellation policy?

  We ask families to provide at least 24 hours notice for cancellations. Missed appointments, same-day cancellations, or cancellations made with less than 24 hours notice result in a $75 fee.

• Can I schedule a virtual visit?

  Yes, virtual visits are available for sick and problem visits. Book online through MyHealth or call your nearest location. Well-child visits and physicals must be scheduled in-clinic.